How we handle your data.
Last updated: June 7, 2026
This Privacy Policy describes how Chance Payments (“we”, “us”, or “our”) collects, uses, and shares information about you when you visit our website, contact us, or use our payment processing services.
Information We Collect
We collect information you provide directly to us when you contact us through our website, request a quote, or sign up for our services, including:
- Contact details: name, email, phone number, business name.
- Business information: the nature of your business, processing volume, type of service requested, and the information needed to underwrite a merchant account.
- Communications: the content of messages, calls, and emails you send our team.
We also collect limited information automatically when you visit our website: pages viewed, approximate location based on IP, browser type, and referral source. We use cookies and similar technologies for analytics and to remember your preferences.
How We Use Your Information
We use your information to respond to inquiries, underwrite and provide payment processing services, communicate with you about your account, comply with applicable law (including anti-money-laundering and card-brand rules), improve our website, and detect or prevent fraud.
Information Sharing
We do not sell your personal information. We share information only with:
- Service providers: banks, card networks, payment gateways, and software vendors that help us deliver our services.
- Compliance and regulators: when required by law, subpoena, or to enforce our rights.
- Successors: in connection with a merger, acquisition, or sale of assets, where the recipient is bound by equivalent privacy obligations.
Data Security
We protect cardholder data in accordance with the PCI Data Security Standard (PCI-DSS). We use encryption, restricted access, and monitoring to safeguard the information we hold. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain sharing. To exercise these rights, contact us at Solutions@chancepayments.com. We will respond within the timeframes required by applicable law.
Retention
We retain personal information for as long as we need it to provide our services and to comply with our legal, regulatory, and reporting obligations. We delete or anonymize information once we no longer have a legitimate need to retain it.
Children
Our services are intended for businesses. We do not knowingly collect personal information from children under 13.
Changes to this Policy
We may update this Privacy Policy from time to time. We will post any changes here and update the “Last updated” date above.
Contact Us
For privacy questions, email Solutions@chancepayments.com or call (805) 242-1965.